BILL NO A05667A
SAME AS No same as
COSPNSR Brook-Krasny, Dinowitz, DenDekker, Jacobs, Jaffee, Maisel, Miller,
Millman, Robinson, Rosenthal, Steck, Weisenberg, Roberts, Cook,
MLTSPNSR Abbate, Arroyo, Boyland, Glick, Gottfried, Hikind, Magee, Perry,
Rivera, Simanowitz, Sweeney
Amd S32, Exec L
Requires that telephone calls to publicly listed telephone numbers for state
agencies be answered by a person; permits internal use of voice mail systems
with some restrictions.
S T A T E O F N E W Y O R K
2013-2014 Regular Sessions
I N A S S E M B L Y
March 5, 2013
Introduced by M. of A. BRENNAN, BROOK-KRASNY, DINOWITZ, DenDEKKER,
JACOBS, JAFFEE, MAISEL, MILLER, MILLMAN, ROBINSON, ROSENTHAL, STECK,
WEISENBERG, ROBERTS, COOK, ABINANTI -- Multi-Sponsored by -- M. of A.
ABBATE, ARROYO, BOYLAND, GLICK, GOTTFRIED, HIKIND, MAGEE, PERRY,
RIVERA, SIMANOWITZ, SWEENEY -- read once and referred to the Committee
on Governmental Operations -- committee discharged, bill amended,
ordered reprinted as amended and recommitted to said committee
AN ACT to amend the executive law, in relation to requiring that tele-
phone calls to publicly listed telephone numbers for state of New York
agencies be answered by a person
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
1 Section 1. Section 32 of the executive law is amended by adding a new
2 subdivision 3 to read as follows:
3 3. ALL STATE AGENCIES SHALL REQUIRE THAT THE PUBLICLY LISTED TELEPHONE
4 NUMBER OR NUMBERS FOR THAT AGENCY BE ANSWERED BY A PERSON WHO IS TRAINED
5 TO DIRECT EACH CALL TO THE PROPER PERSON OR DEPARTMENT WITHIN THAT AGEN-
6 CY DURING NORMAL BUSINESS HOURS. NORMAL BUSINESS HOURS SHALL MEAN EACH
7 MONDAY THROUGH FRIDAY, EXCEPT THOSE DAYS DESIGNATED AS HOLIDAYS, DURING
8 THE HOURS IN WHICH THE STAFF OF THAT AGENCY IS SCHEDULED TO WORK.
9 NOTHING IN THIS SECTION SHALL PROHIBIT THE INTERNAL USE OF VOICE MAIL
10 OR OTHER ADVANCED TECHNOLOGIES IF THE AGENCY FINDS THEM TO BE USEFUL.
11 HOWEVER, ANY SUCH SYSTEM WILL CONTAIN WITHIN ITS MESSAGE A PHONE NUMBER
12 WHICH WILL BE ANSWERED BY A PERSON DURING NORMAL BUSINESS HOURS AND WILL
13 ANNOUNCE WHAT THOSE HOURS ARE.
14 S 2. This act shall take effect on the thirtieth day after it shall
15 have become a law.
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.