Broadband Survey

January 25, 2018

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Title
First: *
     
Mid:
Last: *
     
Suffix:
Company:
Email: *
Address: *

     
Apt #:
City: *
     
State: *
     
Zip: *
Phone: *
Mobile:
* Indicates Required Field

1.
Your current Internet Service Provider (ISP):
2.
Is high-speed internet available at your location (New York State defines high-speed internet as 25 Mbps in rural areas)?

Yes
No
If not, would you use such a service at your location if it were available?

Yes
No
N/A
3.
What are the total download and upload speeds you are paying for?
Download (Mbps)
Upload (Mbps)
4.
If you ran an Internet speed test within the last 24 hours, what download and upload speeds did you actually receive?
Download (Mbps)
Upload (Mbps)
5.
Do you use the Internet for business purposes?

Yes
No
6.
Do you bundle your Internet with other services such as television and telephone?

Yes
No
7.
Within the last year, have you an experienced an increase in the amount you pay for Internet service?

Yes
No
If YES, were you notified there would be an increase in your bill?

Yes
No
8.
For the following questions, 1= Not Satisfied 5= Very Satisfied
Overall satisfaction with your Internet service?

1
2
3
4
5
Satisfaction with your ISPís customer service?

1
2
3
4
5
Satisfaction with the value of your Internet service?

1
2
3
4
5
In the last year, how many times have you experienced an outage?

None
1
2
3
4
5+
9.
Any additional comments?