STATE OF NEW YORK
________________________________________________________________________
8612--A
IN ASSEMBLY
January 10, 2022
___________
Introduced by M. of A. BARNWELL, TAYLOR, EPSTEIN, BURGOS, O'DONNELL,
HYNDMAN, DINOWITZ, FRONTUS, MONTESANO, GOTTFRIED, MAMDANI,
GONZALEZ-ROJAS, ANDERSON, VANEL, L. ROSENTHAL, SEAWRIGHT, SMITH,
ZINERMAN, SIMON, REYES, DICKENS, FERNANDEZ, JACKSON, MITAYNES, NIOU --
read once and referred to the Committee on Housing -- committee
discharged, bill amended, ordered reprinted as amended and recommitted
to said committee
AN ACT to amend the public housing law, in relation to requiring the New
York city housing authority to have a searchable database of ticket
numbers
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. The public housing law is amended by adding a new section
2 402-f to read as follows:
3 § 402-f. Searchable ticket database. 1. When residents call and file
4 complaints and/or file a complaint online with the authority, the
5 authority shall assign the complaint a ticket number. The authority
6 shall then make available this complaint and corresponding ticket number
7 on their website and over the phone in a public database which is
8 searchable by ticket number. Each searchable ticket number shall
9 provide the following information:
10 (a) explanation of the complaint;
11 (b) current status of the ticket;
12 (c) whether or not the ticket is still open or closed;
13 (d) any and all action taken on the complaint;
14 (e) any and all action taken towards solving the complaint;
15 (f) next steps to be taken, if known; and
16 (g) any additional information the authority chooses to provide aside
17 from the mandatory information required under this section.
18 2. The database shall exclude all personal information such as apart-
19 ment numbers, names of residents, and any other identifying information.
20 § 2. This act shall take effect on the first of January next succeed-
21 ing the date on which it shall have become a law. Effective immediately,
22 the addition, amendment and/or repeal of any rule or regulation neces-
23 sary for the implementation of this act on its effective date are
24 authorized to be made and completed on or before such effective date.
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD14083-05-2
