Relates to the designation of an independent consumer assistance program to assist consumers with the filing of complaints and appeals, track problems, educate consumers, assist uninsured, insured, or underinsured consumers in accessing appropriate health care services, assist with enrollment and provide other health insurance assistance.
STATE OF NEW YORK
________________________________________________________________________
3769
2025-2026 Regular Sessions
IN ASSEMBLY
January 30, 2025
___________
Introduced by M. of A. DINOWITZ -- read once and referred to the Commit-
tee on Insurance
AN ACT to amend the insurance law, in relation to the designation of an
independent consumer assistance program
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. The insurance law is amended by adding a new section 211 to
2 read as follows:
3 § 211. Independent consumer assistance program. The superintendent, in
4 consultation with the commissioner of health, shall designate an inde-
5 pendent consumer assistance program that will have the following duties:
6 (a) The independent consumer assistance program shall:
7 (1) assist consumers with the filing of complaints and appeals,
8 including filing appeals with the internal appeal or grievance process
9 of the group health plans or health insurance issuers involved and
10 providing information about and assisting consumers with the external
11 appeals and administrative hearing process;
12 (2) collect, track, and quantify problems and inquiries encountered by
13 consumers;
14 (3) educate consumers on their rights and responsibilities with
15 respect to group health plans and health insurance coverage;
16 (4) assist consumers with enrollment in a group health plan or health
17 insurance coverage by providing information, referral, and assistance;
18 (5) resolve problems with obtaining premium tax credits under section
19 36B of the Internal Revenue Code of 1986;
20 (6) assist consumers with disputes eligible for resolution under arti-
21 cle six of the financial services law;
22 (7) assist uninsured, insured, or underinsured consumers in accessing
23 appropriate health care services, hospital financial assistance or the
24 resolution of their health care bills; and
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD07729-01-5
A. 3769 2
1 (8) provide assistance to health consumers on any additional matters
2 related to accessing health insurance coverage and health care services.
3 (b) All New York state regulated health plans shall be required to
4 list the name, phone number, address and email of the state independent
5 consumer assistance programs on notices to consumers of adverse determi-
6 nations and explanation of benefits and in the subscriber agreement,
7 member handbook and any additional consumer facing materials as deter-
8 mined by the superintendent and the commissioner of health.
9 § 2. This act shall take effect immediately.
