Requires broadband service providers to adhere to repair timelines for service interruptions including commencing corrective actions within twenty-four hours of notice and updating affected customers at least once every twenty-four hours during such interruptions.
STATE OF NEW YORK
________________________________________________________________________
10169
IN ASSEMBLY
February 12, 2026
___________
Introduced by M. of A. CASHMAN -- read once and referred to the Commit-
tee on Corporations, Authorities and Commissions
AN ACT to amend the public service law, in relation to requiring broad-
band service providers to adhere to repair timelines for service
interruptions
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. This act shall be known and may be cited as the "Broadband
2 Service Repair Timeline Act".
3 § 2. The public service law is amended by adding a new section 231 to
4 read as follows:
5 § 231. Broadband service repair timeline. 1. For the purposes of this
6 section, the following terms shall have the following meanings:
7 (a) "Broadband service provider" means any entity providing fixed or
8 wireless broadband internet access service to residential or business
9 customers within the state.
10 (b) "Service interruption" means a complete cessation of broadband
11 service or a material degradation that renders the service unusable for
12 its ordinary intended purposes.
13 2. Broadband service providers shall:
14 (a) commence corrective actions on any service interruptions within
15 twenty-four hours of receiving notice of such service interruption.
16 (b) restore broadband service within seventy-two hours of receiving
17 notice of such service interruption, unless such provider demonstrates
18 that broadband service cannot be restored within such period due to:
19 (i) severe weather;
20 (ii) a natural disaster;
21 (iii) damage to third-party infrastructure outside the provider's
22 control; or
23 (iv) other extraordinary circumstances as determined by the commis-
24 sion.
25 (c) provide timely notice to affected customers of the service inter-
26 ruption including, but not limited to:
27 (i) estimated restoration times; and
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD14697-01-6
A. 10169 2
1 (ii) at least one update every twenty-four hours until such service is
2 restored.
3 3. The public service commission is authorized to promulgate rules and
4 regulations to enforce this section, including the imposition of civil
5 penalties for repeated or willful noncompliance.
6 § 3. This act shall take effect on the one hundred eightieth day after
7 it shall have become a law.
