A10796 Summary:
| BILL NO | A10796 |
| SAME AS | No Same As |
| SPONSOR | Fall |
| COSPNSR | |
| MLTSPNSR | |
| Amd §101, add §103-g, St Tech L | |
| Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative. | |
A10796 Text:
Go to topSTATE OF NEW YORK ________________________________________________________________________ 10796 IN ASSEMBLY April 1, 2026 ___________ Introduced by M. of A. FALL -- read once and referred to the Committee on Governmental Operations AN ACT to amend the state technology law, in relation to prohibiting state agency hotlines from relying exclusively on automated answering systems The People of the State of New York, represented in Senate and Assem- bly, do enact as follows: 1 Section 1. Section 101 of the state technology law is amended by 2 adding two new subdivisions 7 and 8 to read as follows: 3 7. "State agency hotline" means any direct phone line established for 4 the specific purpose of allowing residents of the state to directly 5 contact a state agency. 6 8. "Standard business hours" means the time between nine o'clock a.m. 7 and five o'clock p.m. during Monday through Friday, excluding any public 8 holidays identified under section twenty-four of the general 9 construction law. 10 § 2. The state technology law is amended by adding a new section 103-g 11 to read as follows: 12 § 103-g. State agency hotlines. 1. No state agency shall rely exclu- 13 sively on an automated answering system for answering a state agency 14 hotline during standard business hours. 15 2. Any state agency hotline shall provide callers with a clear option 16 to speak with a live representative of the state agency. 17 § 3. This act shall take effect immediately. EXPLANATION--Matter in italics (underscored) is new; matter in brackets [] is old law to be omitted. LBD15299-01-6