Relates to claim settlement practices when an insurer refuses to pay or is delaying payment of a settlement; provides a policyholder a private right of action against such insurer doing business in the state who has refused or delayed payment of an insurance claim.
STATE OF NEW YORK
________________________________________________________________________
6010
2025-2026 Regular Sessions
IN ASSEMBLY
February 25, 2025
___________
Introduced by M. of A. HOOKS -- read once and referred to the Committee
on Insurance
AN ACT to amend the insurance law, in relation to unfair claim settle-
ment practices
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. The insurance law is amended by adding a new section 2601-a
2 to read as follows:
3 § 2601-a. Unfair claim settlement practices; civil remedy. (a) The
4 holder of a policy issued or renewed pursuant to article thirty-four of
5 this chapter or injured person shall have a private right of action
6 against any insurer doing business in this state for damages as provided
7 in this section upon proof by a preponderance of the evidence that such
8 insurer's refusal to pay or unreasonably delay payment to the policy-
9 holder or injured person of amounts claimed to be due under a policy is
10 not reasonably justified. An insurer is not reasonably justified in
11 refusing to pay or is unreasonably delaying payment when the insurer:
12 (1) fails to provide the policyholder with accurate information
13 concerning policy provisions relating to the coverage at issue;
14 (2) fails to effectuate a prompt and fair settlement of a claim or any
15 portion thereof, in that the insurer (i) fails to reasonably accord at
16 least equal or more favorable consideration to its insured's interests
17 as it did to its own interests, and thereby exposes the insured to a
18 judgment in excess of the policy limits, or (ii) refuses to settle in
19 response to a fair and reasonable settlement offer within the policy
20 limits from an injured party;
21 (3) fails to provide a timely written denial of a policyholder's claim
22 with a full and complete explanation of such denial, including refer-
23 ences to specific policy provisions wherever possible;
24 (4) fails to make a final determination and notify the policyholder in
25 writing of its position on both liability for and the insurer's valu-
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD00680-01-5
A. 6010 2
1 ation of a claim within a reasonable time not to exceed six months of
2 the date on which it received actual or constructive notice of the loss
3 upon which the claim is based;
4 (5) fails to act in good faith by compelling a policyholder to insti-
5 tute suit or compel appraisal to recover amounts due under its policy by
6 offering substantially less than the amounts ultimately recovered in
7 suit or by appraisal;
8 (6) fails to advise a policyholder that a claim may exceed policy
9 limits, that counsel assigned by the insurer may be subject to a
10 conflict of interest, or that the policyholder may retain independent
11 counsel;
12 (7) fails to provide, on request of the policyholder or their repre-
13 sentative, all reports, letters or other documentation arising from the
14 investigation of a claim and evaluating liability for or valuation of
15 such claim;
16 (8) refuses to pay a claim without conducting a reasonable investi-
17 gation;
18 (9) negotiates or settles a claim directly with a policyholder known
19 to be represented by an attorney without the attorney's knowledge or
20 consent. The provisions of this paragraph shall not be deemed to prohib-
21 it routine inquiries to a policyholder to obtain details concerning the
22 claim;
23 (10) negotiates or settles a claim directly with a policyholder known
24 to be represented by a licensed public adjuster;
25 (11) negotiates or settles a claim directly with a contractor or unli-
26 censed public adjuster;
27 (12) requires a policyholder to submit duplicative or repetitive
28 information already submitted by a policyholder or an injured party; or
29 (13) acts in violation of section two thousand six hundred one of this
30 article or any regulation promulgated pursuant thereto.
31 (b) Any policyholder who establishes liability pursuant to subsection
32 (a) of this section shall be entitled to recover, in addition to amounts
33 due under the policy, costs and disbursements, consequential damages,
34 reasonable attorneys' fees incurred by the policyholder, interest from
35 the date of the loss, and punitive damages as determined by the finder
36 of fact.
37 (c) Any policyholder may recover damages from an insurer doing busi-
38 ness in this state pursuant to this section either as part of an action
39 to recover under the terms of an insurance policy or in a separate
40 action.
41 (d) In any trial of a cause of action asserted against an insurer
42 pursuant to this section, evidence of settlement discussions written and
43 verbal offers to compromise and other evidence relating to the claims
44 process shall be admissible. If causes of action relating to liability
45 of the insurer under the policy and under this section are alleged in
46 the same action, the court may bifurcate the trial of issues so as to
47 avoid prejudice to the insurer on the issue of liability under the poli-
48 cy and facilitate admissibility of evidence on the causes of action
49 asserted pursuant to this section.
50 (e) All amounts recovered from an insurer as damages and reasonable
51 attorneys' fees in any action authorized in this section shall be
52 excluded by the insurer in its determinations of the premiums it will
53 charge all policyholders on all policies issued by it.
54 (f) An action may also be maintained by any injured person or repre-
55 sentative thereof including, but not limited to, a guardian, administra-
56 tor, executor, individual with a power of attorney or any other personal
A. 6010 3
1 representative against an insurer to recover damages including costs and
2 disbursements, consequential damages, reasonable attorney's fees, inter-
3 est from the time of failure to offer a fair and reasonable settlement
4 in accordance with this section, and punitive damages as determined by
5 the finder of fact or court, not limited to the policy limits, where a
6 preponderance of the evidence establishes that the insurer fails to
7 effectuate a prompt and fair settlement of a claim or any portion there-
8 of, in that under the totality of the facts and circumstances related to
9 the claim, the insurer fails to reasonably accord at least equal or more
10 favorable consideration to its insured's interests as it did to its own
11 interests.
12 (g) At least thirty days prior to the filing of any action pursuant to
13 this section, a written demand for relief, identifying the claimant and
14 reasonably describing the unfair claim settlement act or practice and
15 the injury suffered, shall be mailed or delivered to any insurer doing
16 business in this state. Any insurer doing business in this state receiv-
17 ing such a demand for relief who, within thirty days of the mailing or
18 delivery of the demand for relief, makes a written tender of settlement
19 which is rejected by the claimant may, in any subsequent action, file
20 the written tender and an affidavit concerning its rejection and thereby
21 limit any recovery to the relief tendered if the finder of fact finds
22 that the relief tendered was reasonable in relation to the injury actu-
23 ally suffered by the claimant. In all other cases, if the finder of fact
24 finds for the claimant, recovery shall be in the amount of actual
25 damages; or up to three but not less than two times such amount if the
26 finder of fact finds that the unfair claim settlement act or practice
27 was a willful or knowing violation of subsection (a) or (f) of this
28 section or that the refusal to grant relief upon demand was not reason-
29 ably justified with knowledge or reason to know that the act or practice
30 complained of violated subsection (a) or (f) of this section. For the
31 purposes of this chapter, the amount of actual damages to be multiplied
32 by the finder of fact shall be the amount of the damages as determined
33 by the finder of fact on all claims arising out of the same and underly-
34 ing transaction or occurrence, regardless of the existence or nonexist-
35 ence of insurance coverage available in payment of the claim. In addi-
36 tion, the court shall award such other equitable relief, including an
37 injunction, as it deems to be necessary and proper. The demand require-
38 ments of this subsection shall not apply if the claim is asserted by way
39 of counterclaim or cross-claim.
40 (h) The rights enumerated in this section are not the exclusive reme-
41 dies available to the policyholder or injured person or representative
42 thereof including, but not limited to, a guardian, administrator, execu-
43 tor, individual with power of attorney or any other personal represen-
44 tative and do not preclude any common law claims or other statutory
45 claims that may exist or arise.
46 (i) Upon demand of a claimant policyholder or injured person pursuant
47 to this section, an insurer shall make available to the claimant or
48 injured person the entire claim file within thirty days.
49 (j) A policyholder or injured person shall have the right to a trial
50 by jury. No mandatory arbitration agreement within or part of any writ-
51 ten contract for insurance shall prohibit an action pursuant to this
52 section.
53 § 2. Section 3425 of the insurance law is amended by adding a new
54 subsection (t) to read as follows:
A. 6010 4
1 (t) No insurer shall refuse to issue or renew a covered policy solely
2 on the grounds that the policyholder has brought an action pursuant to
3 section two thousand six hundred one-a of this chapter.
4 § 3. Paragraph 4 of subsection (a) of section 2601 of the insurance
5 law, as amended by chapter 547 of the laws of 1997, is amended to read
6 as follows:
7 (4) [not attempting in good faith] where the insurer fails to effectu-
8 ate a prompt[,] and fair [and equitable settlements] settlement of
9 [claims submitted in which liability has become reasonably clear] a
10 claim or any portion thereof, in that the insurer fails to reasonably
11 accord at least equal or more favorable consideration to its insured's
12 interests as it did to its own interests, and thereby exposes the
13 insured to a judgment in excess of the policy limits, except where there
14 is a reasonable basis supported by specific information available for
15 review by the department that the claimant has caused the loss to occur
16 by arson. After receiving a properly executed proof of loss, the insurer
17 shall advise the claimant of acceptance or denial of the claim within
18 thirty working days;
19 § 4. This act shall take effect on the first of January next succeed-
20 ing the date on which it shall have become a law and shall apply to all
21 acts and omissions by insurers occurring on or after such effective
22 date.
