STATE OF NEW YORK
________________________________________________________________________
1121
2025-2026 Regular Sessions
IN SENATE
January 8, 2025
___________
Introduced by Sen. OBERACKER -- read twice and ordered printed, and when
printed to be committed to the Committee on Finance
AN ACT to amend the executive law, in relation to requiring state agen-
cies to offer the public an option to speak with a live agency repre-
sentative
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. The executive law is amended by adding a new section 164-e
2 to read as follows:
3 § 164-e. Live agency representatives. Every department, bureau, board,
4 commission, authority, or any other agency or instrumentality of the
5 state shall provide an initial option for a member of the public to
6 speak to a live representative, in real time, when contacted by any such
7 member of the public using a telephone number designated by the depart-
8 ment, bureau, board, commission, authority, or any other agency or
9 instrumentality of the state for contact or receiving inquiries from the
10 public. Any automated answering system used by a department, bureau,
11 board, commission, authority, or any other agency or instrumentality of
12 the state shall begin with an option to speak to a live representative
13 prior to directing the call through any other numeric prompts.
14 § 2. This act shall take effect on the one hundred eightieth day after
15 it shall have become a law.
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD03530-01-5
