STATE OF NEW YORK
________________________________________________________________________
2357
2025-2026 Regular Sessions
IN SENATE
January 16, 2025
___________
Introduced by Sen. PARKER -- read twice and ordered printed, and when
printed to be committed to the Committee on Energy and Telecommuni-
cations
AN ACT in relation to requiring reports from certain telephone corpo-
rations on the quality and availability of line-powered voice services
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. 1. As used in this section, the following terms shall have
2 the following meanings:
3 a. "line-powered voice service" means residential voice service that
4 is provided using copper-based facilities that are line-powered; and
5 b. "covered provider" means a telephone corporation with more than ten
6 thousand customers that has provided line-powered voice service at any
7 point on or after January 1, 2023.
8 2. Within sixty days after the effective date of this act, each
9 covered provider shall prepare and submit to the department of public
10 service and the legislature a written report that shall make findings
11 and recommendations concerning the quality and availability of line-pow-
12 ered voice services. Without unreasonably exposing customers' personally
13 identifiable information in a manner that violates the public service
14 law, department of public service practices or federal law, reports from
15 such covered provider shall include, but not be limited to the follow-
16 ing:
17 a. the number of customers who receive line-powered voice services;
18 b. the number of customers that were notified by the company that they
19 would be switched from line-powered voice service to fiber optic based
20 service, despite customers' requests to remain on line-powered voice
21 service;
22 c. the number and location of service areas where both the company
23 informed customers that the customer's line-powered voice service shall
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD06414-01-5
S. 2357 2
1 be discontinued and where customers also did not have the ability to
2 switch to fiber based service at the time of such notification;
3 d. the number of customers who requested or attempted to return to
4 line-powered voice service after being moved to fiber optic based
5 service by the covered provider; and
6 e. the number of customers receiving line-powered voice service who
7 were refused quality resolution or service repair and were instead
8 advised to switch to fiber optic based service for reliable service from
9 the covered provider.
10 3. Each covered provider shall publish on its website the report
11 required pursuant to subdivision one of this section, simultaneously
12 with the submission of such report. The reports shall include the infor-
13 mation required pursuant to this section in a spreadsheet format. The
14 department of public service shall provide meaningful opportunities for
15 public comment from all persons who will be impacted by the reports. The
16 public hearings shall also be available virtually.
17 § 2. This act shall take effect immediately.
