Amd §§790, 791 & 792, rpld §793, ren §794 to be §793, Lab L (as proposed in S.6328-B & A.8939-B)
Removes the requirement that a state call center contractor must hire employees of a former call center contractor whose contract is terminated unless provided in the contract; makes provisions of new law applicable only to the state and its public authorities or public benefit corporations.
STATE OF NEW YORK
________________________________________________________________________
792
2025-2026 Regular Sessions
IN SENATE(Prefiled)
January 8, 2025
___________
Introduced by Sen. RAMOS -- read twice and ordered printed, and when
printed to be committed to the Committee on Rules
AN ACT to amend the labor law, in relation to protection of employees of
call center contractors of the state; and to repeal certain provisions
of the labor law relating thereto
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. Subdivision 3 of section 790 of the labor law, as added by
2 a chapter of the laws of 2024 amending the labor law relating to
3 preventing the displacement of call center workers who provide call
4 center services for the government in certain circumstances, as proposed
5 in legislative bills numbers S. 6328-B and A. 8939-B, is amended to read
6 as follows:
7 3. The term "governmental body" means the state of New York [or any
8 political subdivision thereof,] and any public authority or public bene-
9 fit corporation in the state of New York.
10 § 2. Sections 791 and 792 of the labor law, as added by a chapter of
11 the laws of 2024 amending the labor law relating to preventing the
12 displacement of call center workers who provide call center services for
13 the government in certain circumstances, as proposed in legislative
14 bills numbers S. 6328-B and A. 8939-B, are amended to read as follows:
15 § 791. Terminated call center contract. 1. [No less than thirty
16 calendar days before] Before termination of a call center contract in
17 circumstances where a successor call center contractor will undertake to
18 provide services that were the subject of the terminating contract, the
19 terminating call center contractor shall provide to the successor call
20 center contractor, upon the request of a successor contractor, a full
21 and accurate list containing the name, address, date of hire and employ-
22 ment classification of each call center employee whose work includes
23 providing call center services that were the subject of the terminating
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[] is old law to be omitted.
LBD02725-01-5
S. 792 2
1 contract. [The terminating call center contractor shall simultaneously
2 post the list in a notice to the call center employees that also sets
3 forth the rights provided by this article. The posting shall be in a
4 manner or location reasonably calculated to be seen by affected employ-
5 ees. The posting may be electronic, provided that if it is electronic,
6 it must be directed to each affected employee individually and may not
7 be a general posting on a website. Such notice shall also be provided to
8 the employees' collective bargaining representative, if any.]
9 2. Upon termination of a call service contract in circumstances in
10 which services provided under that contract will be performed by a
11 successor call center contractor, the successor call center contractor
12 [shall] may retain those call center employees who performed such
13 services for the former call center contractor immediately prior to
14 termination of that contract. It [shall] may be considered a material
15 term of the call center contract that such employees shall be retained
16 for a ninety-day transition employment period.
17 3. If the successor call center contractor [is obligated to retain
18 call center employees pursuant to subdivision two of this section, but]
19 determines that fewer call center employees are required to perform the
20 services that are the subject of the contract than had been required to
21 perform such services by the former call center contractor, the succes-
22 sor call center contractor [shall] may fill the positions that it deter-
23 mines are needed with the call center employees with the greatest
24 seniority within job classification; provided, that during the ninety-
25 day transition period, the successor call center contractor [shall] may
26 maintain a preferential hiring list of those call center employees not
27 retained, and those on the preferential hiring list [shall] may be given
28 a right of first refusal to any jobs within their classifications that
29 become available during that period. [Upon determining which employees
30 shall be retained for the ninety-day transition period, the successor
31 call center contractor shall provide a list of such employees to the
32 contracting governmental body.]
33 4. Except as provided in subdivision three of this section, during the
34 ninety-day transition period, the successor call center contractor shall
35 not discharge without cause a call center employee retained pursuant to
36 this article.
37 5. At the end of the ninety-day transition period, the successor call
38 center contractor shall perform a [written] performance evaluation for
39 each call center employee retained pursuant to this article. If such
40 employee's performance during the ninety-day transition period is satis-
41 factory, the successor call center contractor shall offer such employee
42 continued employment.
43 6. If the successor call center contractor engages a subcontractor or
44 other entity to perform call center services provided for in a successor
45 call center contract, that successor call center contractor shall
46 require the subcontractor or other entity to adhere to all of the obli-
47 gations of this article.
48 § 792. Entering into a call center contract. 1. Whenever a govern-
49 mental body shall undertake to procure call center services using a call
50 center contractor, the governmental body [shall ensure] may require that
51 the call center contract with such entity includes the [obligations]
52 obligation pursuant to this article[, including, where applicable, the
53 call center contractor's obligation] to retain call center employees of
54 the former call center contractor. [The obligation to retain the termi-
55 nating call center contractor's employees shall be considered a material
56 term of the call center contract and included in the call center
S. 792 3
1 contract irrespective of whether the terminating call center contrac-
2 tor's contract included the obligations pursuant to this article. Such
3 obligations shall be set forth in requests for proposals or other solic-
4 itations and, in any event, shall be included in each call center
5 contract. Whether or not the provisions are included in such contract,
6 the obligations under this article shall apply to the successor call
7 center contractor whenever such contractor begins performance on a
8 successor call center contract on or after the effective date of this
9 article.]
10 2. A governmental body intending to enter into a call center service
11 contract, in circumstances in which such services had theretofore been
12 performed by call center employees pursuant to a call center contract,
13 [shall] may require any entity seeking to enter into such contract to
14 demonstrate that it will establish the worksite for its performance in a
15 location which is reasonably accessible to the employees who have been
16 performing such services prior to the solicitation of bids for a succes-
17 sor call center contract. For the purposes of this section, a worksite
18 shall be considered reasonably accessible if it is 10 miles or less from
19 the location of the affected employees' worksite where such employees
20 performed work-related duties in the course of their employment for the
21 former call center contractor, provided that any worksite shall not
22 include an employee's domicile, permanent or temporary, where an employ-
23 ee performs any work-related duty in the course of their employment. The
24 requirements of this subdivision shall not apply to successor call
25 center contractors that intend for the work-related duties of the
26 affected call center employees previously employed by the former call
27 center contractor to be performed remotely.
28 § 3. Section 793 of the labor law, as added by a chapter of the laws
29 of 2024 amending the labor law relating to preventing displacement of
30 call center workers who provide call center services for the government
31 in certain circumstances, as proposed in legislative bills numbers S.
32 6328-B and A. 8939-B, is REPEALED, and section 794 of such law is renum-
33 bered to be section 793.
34 § 4. This act shall take effect on the same date and in the same
35 manner as a chapter of the laws of 2024 amending the labor law relating
36 to preventing the displacement of call center workers who provide call
37 center services for the government in certain circumstances, as proposed
38 in legislative bills numbers S. 6328-B and A. 8939-B, takes effect.
